Privacy Policy
PRIVACY POLICY Last updated: 27/04/2025
This Privacy Policy describes how Forever Urns (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://forever-urns.co.nz/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Basic contact details including your name, address, phone number, and email address.
- Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information including your username, password, and security questions.
- Shopping information including the items you view, add to your cart, or add to your wishlist.
- Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies and Tracking Technologies
We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, network connection details, your IP address, and other information regarding your interaction with the Services.
We also use third-party analytics and session recording tools that collect Usage Data on our behalf. These are described in detail in the Analytics and Tracking Tools section below.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information to process your payment and fulfil your orders.
- Third-party analytics providers, as described in the Analytics and Tracking Tools section below.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, or for any third party's policies or practices.
Analytics and Tracking Tools
We use the following third-party tools to help us understand how visitors use our website, to improve site performance, and to measure the effectiveness of our advertising. These tools may use cookies and similar technologies to collect Usage Data. They do not collect your name, payment information, or other directly identifying details unless you have separately provided that information.
Microsoft Clarity Microsoft Clarity is a behavioural analytics and session recording tool provided by Microsoft Corporation. It collects anonymised data including mouse movements, clicks, scroll behaviour, and page interactions. This data helps us identify usability issues and improve the experience on our Site. Data collected by Microsoft Clarity is subject to Microsoft's Privacy Policy, available at privacy.microsoft.com.
Google Analytics Google Analytics is a web analytics service provided by Google LLC. It collects data about site traffic and visitor behaviour, including pages visited, time on site, referral sources, and general geographic location, using cookies and similar technologies. This data is processed and stored by Google. For more information, visit policies.google.com/privacy.
Google Ads Conversion Tracking We use Google Ads conversion tracking to measure the effectiveness of our advertising campaigns. When you click one of our Google Ads, a cookie may be placed on your device to help us track whether that visit resulted in a purchase or other action on our Site. This data is used solely to evaluate and improve our advertising performance. For more information, visit policies.google.com/privacy.
Clicky Clicky is a web analytics service provided by Roxr Software Ltd. It collects data about site traffic and visitor behaviour, including pages visited, referral sources, and general location data, using cookies and similar technologies. For more information, visit clicky.com/terms.
You may opt out of cookie-based tracking by adjusting your browser settings to refuse or delete cookies. Note that doing so may affect the functionality of certain parts of our Site.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to process your payments, fulfil your orders, send notifications related to your account or purchases, manage returns and exchanges, and enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing communications by email and to show you relevant advertisements. This may include using your personal information to better tailor our advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials secure. If you believe your account has been compromised, please contact us immediately.
Communicating with You. We use your personal information to provide customer support and improve our Services.
Cookies
Like many websites, we use cookies on our Site. We use cookies to power and improve our Site and Services, to remember your actions and preferences, and to run analytics and better understand how visitors interact with the Services. We may also permit third-party service providers to use cookies on our Site to improve the services, products, and advertising we offer.
For information about the cookies used by Shopify, see shopify.com/legal/cookies.
Most browsers accept cookies by default, but you can choose to remove or reject cookies through your browser settings. Please be aware that removing or blocking cookies may negatively impact your experience and may cause some features of the Services to work incorrectly or become unavailable.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- Vendors and third parties who perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, and fulfilment and shipping.
- Business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct or consent to our disclosure of certain information to third parties, such as to ship your products.
- In connection with a business transaction such as a merger, to comply with legal obligations, to enforce our terms of service, or to protect the rights of our users or others.
User Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit content to any public area of the Services, this content will be publicly accessible. We are not responsible for the privacy or security of any information you make publicly available, or for any information you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review the privacy and security policies of any third-party site before engaging with it.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.
Security and Retention of Your Information
No security measures are perfect or impenetrable. We cannot guarantee absolute security, and information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you, and to request correction of that information if it is inaccurate, incomplete, or misleading. To exercise these rights, please contact us using the details below.
You may also:
- Opt out of marketing emails at any time by using the unsubscribe link in any email we send you. If you opt out, we may still send you non-promotional emails related to your account or orders.
- Opt out of cookie-based tracking by adjusting your browser settings as described in the Cookies section above.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding to a request.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with the New Zealand Privacy Commissioner at privacy.org.nz.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: orders@forever-urns.co.nz
